How to Fix it When You Can’t Access Twitter
When you can’t tweet, determine where the problem is occurring. Follow these troubleshooting tips: An “All System Operational” message may indicate the problem lies elsewhere, or Twitter hasn’t yet recognized there’s a problem.
Access Twitter from a browser: Go to https://www.twitter.com. On Windows and macOS devices, this displays the full Twitter website. On Android and iOS devices, you’re redirected to a mobile version of the site. Access the mobile version of Twitter: If you still can’t access Twitter, open the mobile version of Twitter at https://mobile.twitter.com. This version is also called Twitter Lite since it uses less data and supports Twitter access on a slow or intermittent network connection. Official Twitter app: Install and sign in to the official Twitter app for your device. Twitter offers apps for Android, iOS, and Windows 10 systems. The official Twitter app gives you access to Twitter without some of the limitations occasionally found in third-party Twitter apps.
Try another social media site like Facebook or Instagram: If you can access most websites, but not social media sites, from a browser, the problem may not be with Twitter. Instead, a restriction might prevent access to social media sites from your device or IP. Content blocker settings: If you use a content blocker in your browser, like AdBlock Plus, Disconnect, or Ghostery, review and change the settings to allow access to Twitter.com. Firewall and Wi-Fi settings: Social media sites may be blocked by a network device configuration, such as a Wi-Fi access point or firewall. Sign in to your Wi-Fi access point, router, or firewall to review the filtering settings. Different routers have different controls. Look for either filtering options or parental controls settings for your device.
Wi-Fi Status: Check the status of your Wi-Fi access point, router, or modem. Most network devices have lights indicating a device is on and connected. A red light or the lack of a light may indicate a problem. Reset: As with many devices, a restart may help. Turn the devices off. If you can’t find a power switch, unplug the power cable, then turn the devices back on or plug the power back in. Wait a few minutes for the devices to reconnect to your internet provider, then connect to Twitter. Try a different network: You might switch to a different network, then connect to Twitter. For example, on an Android phone or iPhone, turn off Wi-Fi on your device, then connect to Twitter. Or, if you turned Wi-Fi off, turn Wi-Fi on, connect to a nearby access point, then access Twitter.
In most cases, your internet service provider handles DNS by default, but you may have configured the device or router to use an alternative DNS provider. For example, Cloudflare, Google, OpenDNS, and Quad9 offer free DNS services.
Reset your password: Go to the Twitter sign-in page in a browser or on the Twitter mobile app for Android or iOS and select Forgot password. To complete the password reset process, you may need access to the email account associated with your Twitter account. For additional password reset assistance, go to the Twitter Help Center to find information on how to reset a lost or forgotten password. Locked account: If you, or someone else, unsuccessfully signed in a few times, Twitter might lock your account. After this happens, wait about an hour before attempting to sign in again. During the lockout, Twitter doesn’t allow you to sign in even if you enter the correct password. Suspended account: Twitter may suspend accounts because of abusive tweets, spammy behavior, or a potential security problem. In some cases, Twitter may allow you to unsuspend your account. If Twitter permits it, you’ll see instructions or a request for additional information after you sign in. Otherwise, you may need to attempt to unlock your account or file an appeal of your suspension with Twitter.
