Netflix Troubleshooting Tips
If you’re experiencing a general Netflix error, try following these basic troubleshooting tips:
Common Netflix Error Codes and Solutions
If you have a specific error code, you can use it to get a better idea of why Netflix doesn’t work. We’ve compiled a list of the most common Netflix error codes, including instructions to fix them, to help you get back to your binge-watching as fast as possible. Test your connection speed to see if it meets Netflix’s recommended bare minimum of 0.5 Mbps to stream, 3.0 Mbps for standard definition video, and 5.0 Mbps for high definition.
If you’re connected via Wi-Fi, try connecting via ethernet. If you have access to a different Wi-Fi network, try connecting to it. Move your device closer to your router, or move your router closer to your device.
Shut down each device and unplug them for about a minute.Plug the devices back in, and turn them back on.For devices that have a sleep or standby mode, make sure that you actually shut them down.
Netflix Error Code NW 2-5
When you experience this error, it typically provides a message that looks like this: Netflix has encountered an error. Retrying in X seconds.
What the code means: This code typically points to an internet connectivity problem.How to fix it: Make sure that your device is connected to the internet. If you’re on Wi-Fi, try to improve the connection to your device, or switch to ethernet.
Most Netflix error codes that start with NW point toward network problems, including NW-2-5, NW-1-19, NW 3-6, and others. There are some exceptions, like NW-4-7, which could be either a network problem or data on your device that needs to be updated.
Netflix Error Code UI-800-3
When you experience the UI-800-3 error, it typically provides a message that looks like this: Couldn’t connect to Netflix. Please try again or restart your home network and streaming device.
What the code means: This code usually means that there is a problem with the Netflix data on your device.How to fix it: Refresh the data on your device by clearing the cache or removing and reinstalling the Netflix app.
Sometimes the data in your Netflix app can become corrupted, which prevents the app from communicating properly with the Netflix servers. This issue is usually fixed by following these basic steps:
Restart your device.Sign out of Netflix if you’re still logged in, and sign back in.Clear the Netflix app data or cache.Delete and reinstall the Netflix app.
Netflix Error Code UI-113
When you experience this error, you will usually see a message like this: We’re having a problem starting Netflix.
What the code means: This code usually indicates that you need to refresh the information that Netflix has stored on your device.How to fix it: Verify that Netflix is working by visiting Netflix.com on a computer if you can. If that works, then refresh the data on your device and try again.
This code is associated with dozens of different devices, including game consoles, streaming devices, and even smart televisions. The general troubleshooting procedure for Netflix error code UI-113 consists of these steps:
Netflix Error Code 100
When this problem happens, you will usually see a message that looks like this: Sorry we could not reach the Netflix service (-100)
What the code means: There is a problem with the Netflix app or data stored on your device.How to fix it: Refresh the Netflix data on your device.
Netflix Error Code H7361-1253-80070006
When you experience this error code, it typically looks like this: Oops, something went wrong. An unexpected error has occurred. Please reload the page and try again.
What the code means: This code typically indicates that your browser software is out of date.How to fix it: First, refresh the page to see if the video will load. If it still doesn’t load, update your browser. You can also try Netflix in a different browser.
If you experience this error in Internet Explorer, you may need to add Netflix as a trusted site. Here’s how to do that:
Netflix Error Code S7111-1101
When this error happens, you will usually see a message like this: Whoops something went wrong… Unexpected error. Please reload the page and try again.
What the code means: This code is caused by a problem with the cookies in the Safari browser on Mac computers. How to fix it: Try clearing your Netflix cookies by visiting Netflix.com/clearcookies.
Most Netflix error codes that start with S7111, including S7111-1101, S7111-1957-205040, S7111-1957-205002, and others have to do with cookie problems on Macs, but there are exceptions. Depending on the specific code, you may need to manually remove Netflix data from your Mac:
Netflix Error Code 0013
When you have this problem, you will usually see a message like this: Sorry, we could not reach the Netflix service. Please try again later. If the problem persists, please visit the Netflix website (0013).
What the code means: This code indicates that there is a problem with the Netflix data on your Android device.How to fix it: This can sometimes be resolved by switching to a different network or connecting to Wi-Fi, but you usually need to clear the Netflix app data or reinstall the app.
If you get a Netflix error code 0013 on your Android device, try this basic troubleshooting steps: In rare cases, none of these steps will fix the code 0013. In those situations, there is usually a problem with the app where it will no longer work properly with your device, and you will need to contact your device manufacturer.
Netflix Error Code 10008
When this problem occurs, you will typically see a message like this: A problem occurred while playing this item. Please try again, or select a different item.
What the code means: This code usually pertains to network problems with Apple devices.How to fix it: Restart your device, and fix your network problems if that doesn’t work.
If you experience a Netflix error code 10008 on your Apple TV, your iPhone or iPad, or even your iPod Touch, a few basic steps should fix it. Make sure your device is actually connected to the internet and the connection is strong enough to stream video. Then try these options:
Restart your device.Sign out of Netflix and sign back in.Try a different Wi-Fi network if possible.
