Prevent Common OneNote Sync Issues
Before you begin troubleshooting sync errors in OneNote, make sure the app is up-to-date by installing the latest OneNote or Office update. And, if you use multiple Microsoft, work, or school accounts with OneNote, make sure you’re using the account associated with the OneNote notebook. Then, to avoid sync problems in the future, keep OneNote updated and follow the OneNote syncing best practices.
Get the Latest Version of OneNote
The OneDrive desktop app is installed with the Windows operating system. OneDrive, along with other Windows apps, can be updated from the Windows store.
For Microsoft Accounts
Here’s how to update OneNote with your Microsoft account.
Get the Latest Version of OneNote for Microsoft Office Accounts
If you have an Microsoft 365 subscription, update OneNote at the same time you update the other Office apps.
Sign in to the Right OneNote Account
The OneNote desktop app works with multiple accounts. For example, you can sign in to the OneNote desktop app with a free Microsoft account for your personal notebooks and an Microsoft 365 work account for your business-related notes. Here’s how to determine which account is signed in to OneNote:
Set up OneNote to Sync Notes Automatically
Many times, notebooks don’t sync because OneNote is set up to sync notebooks manually. To ensure that you always have the latest version of a notebook, set up OneNote to sync automatically.
How to Tell if OneNote Has a Sync Error
Sync errors occur when notebooks are used on several devices or when shared by a group of people. When working with notebooks that are stored in the cloud, there may be delays when switching to a different device or when others make changes to a notebook. When this happens, you may not be working in the latest copy of the notebook. If you’re unsure if you’re using the most recent version of a notebook, select Sync Status to find out when the notebook pages were last saved to OneDrive.
Troubleshoot Sync Problems When a Notebook Won’t Sync
If a notebook will not sync, determine if the sync problem is with the OneNote desktop app or with the Microsoft server.
If the Notebook Opens Successfully
If the notebook opens successfully in OneNote Online, the problem may be with the OneNote desktop app. Usually closing and reopening the notebook will fix the sync problem. To close and reopen a OneNote notebook:
If the Notebook Does Not Open
If the notebook does not open in OneNote Online, the problem may be with the server. Check the Microsoft Service Status page. If OneNote is good to go, check with your ISP to see if your service is working properly.
Fix Sync Issues When a Section of a Notebook Won’t Sync
If you’re working with others on a shared notebook and sections of the notebook are not updating, manually sync the notebook. If that doesn’t work, copy the section that won’t sync to a new section.
Manually Sync a Notebook
To manually sync a notebook:
If the Section Does Not Sync
If the section did not sync, create a new section and copy the pages from the section that does not sync to the new section. Then, press Shift+F9 to manually sync the notebook.
Fix Sync Error Messages
These are some of the common sync error messages that you’ll encounter in OneNote.
Quota Exceeded Error: This means that there isn’t enough space in the location where the notebook is stored. Delete unneeded files to make more space or purchase more OneDrive storage space.
0xE000002E: If you see the 0xE000002E (Out of Sync with Store) error code in OneNote, manually refresh OneNote. Open OneNote and press Shift+F9.0xE4010641: The 0xE4010641 (Network Disconnected) error in OneNote means that your computer or device is not connected to a network (such as the internet) or that the location where the notebook is stored is not available.0xE40105F9: If you see the 0xE40105F9 (Unsupported Client Build) error in OneNote, update your version of OneNote.0xE000005E: The 0xE000005E (ReferencedRevisionNotFound) error in OneNote means that a section in a notebook can’t sync. Press Shift+F9 to manually sync the notebook.
